Shipping Policy

At PupCharms Co., we are committed to delivering your order as quickly and smoothly as possible. Below you will find important shipping information, including processing times, delivery estimates, and tracking details.

Shipping Destinations

We currently ship worldwide.

Processing Time

All orders are processed within 1 to 2 business days, Monday through Friday. Once your order is processed, it will be shipped and you will receive a confirmation email with tracking information.

Estimated Delivery Time

Delivery typically takes 6 to 9 business days depending on your location and local carrier delivery speed.

Please note that delivery times are estimates and may vary due to customs processing for international orders, weather conditions, carrier delays, and high demand periods such as holidays or promotions.

Order Tracking

Once your order ships, you will receive an email with your tracking number so you can follow your package. Tracking updates may take 24 to 48 hours to appear after shipment.

Incorrect Address or Failed Delivery

Please make sure your shipping address is correct at checkout. If an order is returned to us due to an incorrect address or a failed delivery attempt, you may be responsible for the cost of reshipping.

Lost or Delayed Packages

If your order is delayed or you believe it may be lost, please contact us and we will do our best to assist you as quickly as possible.

Contact Us

If you have any questions about shipping, please contact us.

Email: info@pupcharmsco.com
Phone: (725) 227-6548