When will my order ship?
Orders are processed within 1 to 2 business days, Monday through Friday. Once your order ships, you will receive a confirmation email with tracking information.
How long does shipping take?
We ship worldwide. Delivery usually takes 6 to 9 business days depending on the delivery location.
Do you ship worldwide?
Yes, PupCharms Co. ships worldwide.
Will I receive a tracking number?
Yes. Once your order ships, you will receive a tracking number by email. Tracking updates may take 24 to 48 hours to appear.
Can I cancel my order?
Yes, you can request a cancellation within 12 hours of placing your order. If your order has already been processed or shipped, it cannot be canceled.
What is your return policy?
We accept returns within 30 days of delivery as long as the item is unused, in its original condition, and in its original packaging.
How do I start a return?
To start a return, contact our customer support team with your order number and the reason for the return.
Email: info@pupcharmsco.com
Phone: (725) 227-6548
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the return is due to a defective item or an error on our part.
What if my item arrives damaged or incorrect?
If your item arrives damaged or you receive the wrong item, contact us within 48 hours of delivery and include clear photos. We will review the issue and offer a replacement or refund when applicable.
What payment methods do you accept?
We accept secure online payments through the payment methods available at checkout.
How can I contact customer support?
You can contact us anytime using the details below.
Email: info@pupcharmsco.com
Phone: (725) 227-6548